We first opened on November 5th 2004, so this lockdown is exactly 16 years to the day since we first welcomed the public.
We were one of the first cinemas in the country to safely reopen back in July, and have been so grateful for your support since then.
Our foyer doors may be closed for now, but lockdown won’t last forever. We have a difficult few months ahead of us, but we can't wait to welcome you back to enjoy the magic of cinema with us again.
You can continue to support us by purchasing e-gift cards for yourself, family or friends through our website here.
We would really appreciate it if you did.
This isn’t the end, it’s simply another intermission.
And we think 2021 might be a good year for film.
For bookings scheduled between Thursday, 5th November and Thursday, 3rd of December 2020
If you bought tickets or made a booking with a credit or debit card it would have already been refunded automatically. If you do not think this is the case please email refunds@parkwaycinemas.co.uk so we can look in to this for you.
Yes - once the cinema has reopened you will have 6 months to claim a refund. Just bring your booking number in to the cinema and speak to a member of staff who will be happy to swap or refund your tickets back to a new gift card.
If you bought tickets or made a booking with a credit or debit card it would have already been refunded automatically. If you do not think this is the case please email refunds@parkwaycinemas.co.uk so we can look in to this for you.
Yes - once the cinema has reopened you will have 6 months to claim a refund. Just bring your tickets to the cinema and speak to a member of staff who will be happy to exchange or refund your tickets back to a new gift card.
Yes - once the cinema has reopened you will have 6 months to claim a refund. Just bring your tickets to the cinema and speak to a member of staff who will be happy to exchange or refund your tickets for cash. If you need a refund before we reopen, we may be able to send it via bank transfer. Please email refunds@parkwaycinemas.co.uk to get started.
Benefits and membership expiry
Your membership expiry date will automatically be extended for the equivalent time of our closure.
Any separate recognitions awarded to your membership scheme that had an expiry date will automatically be extended by the period of our closure.
Absolutely! You can buy e-gift cards online at any time by clicking here. You can add a personalised message and schedule purchases to be sent at a later date as a gift to another email address - the perfect gift for any film fan.
Any vouchers that expire during the time the cinema is closed will have their expiry date automatically extended for the period of our closure.
We cannot say for now. As soon as we have a date it will be on our website.
During the closure we will not be available by telephone. The best way to reach us is through the contact us page here.
Personalised, scheduled e-gift cards are still available - click here
