Here at Parkway we are dedicated to making sure all of our guests can have the best possible experience at our cinemas.

We have tried to cover everything a guest may need to know about our facilities, however if you cannot find the answer to your question here why not try our FAQ's or contact us?

Buying Tickets / Food & Drink

Tickets can be bought in the cinema, over the phone or online. There is a lowered counter section available at our box office. Wheelchair users should find our ATMs (Automated Ticket Machines) at a workable height also. If you require any specialist help to book your tickets please call us on (01472) 290 100, email us or ask any member of staff in the cinema.

CEA Cards

CEA Card

Parkway Cinemas participates in the CEA card scheme. This scheme enables a disabled cinema guest to receive a complimentary ticket for someone to go with them when they visit a participating cinema.

The card belongs to the disabled person. The disabled person or the supporter must present the card in person at the cinema to claim a free ticket. CEA tickets can be purchased over the phone or online using the code underneath the barcode on the front of the card, but you must bring the card with you to watch the film. If you forget it we cannot let you in.

A free ticket can only be claimed when purchasing a standard priced film or event cinema ticket. It cannot be used in conjunction with any other offer.

The Card is developed by UKCA’s Disability Working Group, whose members include film exhibitors and distributors, and national disability charities such as Action on Hearing Loss, the RNIB, Dimensions and Muscular Dystrophy UK.

If you have questions about the card and how it works please visit

Cinema Accessibility

There is disabled parking available at the front of the cinema with no steps from the car park to the main entrance. Every screen (with the exception of the Hayward Suite) has a space for a wheelchair and reserved companion seats. You can purchase wheelchair space tickets on the website, over the phone or in person. As there are limited spaces, we recommend that wheelchair users get tickets in advance.

Every screen, apart from the Hayward Suite has a section of seats available without having to go up any steps.

For more information please refer to the seating plan when booking your tickets or contact us.


In addition to the main cinema toilets there are 2 x wheelchair accessible toilets with enough room for a user and a supporter (if required), pull cord alarm, hand rails and a baby changing table. There are no steps to navigate to any of our toilets.

Hard of Hearing

There are hearing loops installed in every screen at this cinema. To use please switch your hearing aid to the "T" position. Some areas of the cinema have better reception than others for hearing aids - please contact us or speak to a member of staff for further advice.

Subtitled Performances

Parkway aims to show regular subtitled performances of films. This is where the picture and subtitles are shown on the screen for people to read. Sometimes this is because of a foreign language film, or for the benefit of people who are hard of hearing.

See our subtitled shows here, and don't forget to sign up for notifications to stay up to date.

Audio Description

Some of our film performances have Audio Description available. These are standard film performances, with the added benefit of an explanatory track coming through special headphones worn by a guest. These headsets are provided by the cinema.

There is no extra charge for the rental of these headphones, but they are limited in numbers. Please contact us to check availability and reserve a headset.

We recommend you arrive a little earlier so we can get you set up with the headset in good time.

Relaxed Screenings

Our relaxed screenings are designed for customers who live with autism or dementia, and their friends / family.

Our aim is to create a more relaxed and supportive environment, where people are more understanding of the needs of others.

The lights will be left on a little brighter than normal, the sound will be lower and where possible there will be no adverts or trailers before the film.

Like all our film performances, CEA card holders can bring a supporter with them for no extra charge.

Cinema goers are free to move around, talk, or take a break during the film if they need to.

Check here for the latest relaxed screenings. Please contact us if you have any questions.

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